When you ship a seller-fulfilled (non-FBA) order using postage you purchased from Buy Shipping Services in Seller Central, we'll take care of the claim if the buyer reports the order wasn't received. You won't receive a notification on your Manage Returns page and your Order Defect Rate won't be affected.

Learn about Buy Shipping services      Learn about the A-to-z Guarantee

Prime Day 2016, the 1-day-only shopping event for Prime members, was the biggest day in Amazon's history. Running Lightning Deals during the week of Prime Day can lead to greater exposure and sales, even after that week is over. We'll be announcing this year's Prime Day in early May but you can set up a Lightning Deal anytime. We've made some improvements to Lightning Deals based on your feedback—try one today.

Create a Lightning Deal      Learn about Lightning Deals for Prime Day

Ever wonder how orders get to customers? If you happen to be in the vicinity of one of these six locations across the U.S., schedule an in-person tour: Chattanooga, TN; Chester, VA; Jeffersonville, IN; Middletown, DE; Phoenix, AZ; and San Bernardino, CA.

Schedule a tour

Two-Step Verification protects your account from unauthorized access due to a compromised password. Even if an attacker guesses or steals your password, they can't sign in without a verification code, which only you can get on your phone with a call, text, or app.

Enroll in Two-Step Verification      Share your best tip