FAQ- Product + Services

Product + Services FAQ

Frequently asked questions for Products with Services

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Product Questions

1. What is Selling on Amazon?

  • Selling on Amazon is a program that enables both individuals and businesses to sell their products and inventory on Amazon.com.

2. Can I list my products in all Amazon categories?

  • Prior approval may be required to list certain products in certain categories. See the Categories page for more information.

3. What type of products cannot be listed on Amzon.com?

  • Some products may not be listed as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs) or Amazon policy (for example, crime scene photos). For detailed information, please see our Restricted Products Help section

4. Do you offer Fraud Protection?

  • Yes. Amazon's payment fraud protection helps you eliminate fraudulent orders for your products.

5. What is the A-to-Z Guarantee program?

  • Amazon has built a base of millions of satisfied customers by being responsive to their concerns and acting quickly to resolve problems. We extend this valuable customer trust to sellers through the A-to-z Guarantee program.

    The A-to-z Guarantee Program is for situations where a customer never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem. If the seller fails to resolve the problem, the customer can file an A-to-z claim. When Amazon receives the claim, we send the seller an automated email detailing the claim and requesting basic information from the seller about the order and the fulfillment process. Amazon will then determine how the claim will be settled, which may include reimbursement of the order to the customer, at the seller's expense..

6. How do I open a new account?

  • You can apply today for the ShopLocal Program, by Clicking Here

    Before you begin the application process, be sure to have the following information available.

    • Your business name, address, and contact information
    • Your Business Registration Number
    • A phone number where you can be reached during this registration process
    • Your service coverage area

7. Can I cancel my Professional selling account ?

  • Professional Sellers can switch to an Individual selling plan at any time by changing account settings. Your account remains open and you can continue to offer items on Amazon as an Individual Seller. You will not have access to Professional account benefits, such as bulk upload and order reports, seller customized shipping rates, and special listing features.

8. How can I close my account?

  • If you want to close your account permanently, Seller Support can assist you. Keep in mind that you can use our Listings Status feature to suspend your listings, or you can remove your listings entirely but hold on to your account for future use.

    Before you close your account permanently, please cancel and remove your listings and resolve all transactions. Find out more about how to close your account ›

9. Where else can I learn about how selling on Amazon works?

10. When do I start getting charged the monthly subscription fee?

  • The monthly subscription fee applies to Professional selling accounts only, and begins as soon as you complete the registration process. Your first monthly subscription fee will be charged at that time unless otherwise stated in any promotional offers.

11. How will I know when I have a sale?

  • Amazon notifies you by email or text message when you receive an order. You can choose either notification method in your account settings.

12. What is the Buy Box?

  • The Buy Box is the box on a product detail page where customers begin the purchase process by adding items to their shopping carts. A key feature of the Amazon platform is that the same product can have multiple sellers. If more than one seller offers the same product in "New" condition, they may compete for the Buy Box for that product.

    To compete for Buy Box placement, sellers must demonstrate that they are consistently creating a great buying experience for customers. We use performance-based criteria to determine your Buy Box eligibility and placement status. Buy Box eligible listings that do not win the Buy Box are eligible for placement in the More Buying Choices box. Amazon does not guarantee placement in either of these locations..

Service Questions

1. What is Selling Services on Amazon?

  • Selling Services on Amazon allows Sellers like you to offer your services on Amazon, along with your products. Millions of people shop on Amazon and many of them are right in your neighborhood! With Selling Services on Amazon, we provide actual orders and easy-to-use tools, so you can focus on what you do best—delighting customers.

2. How will customers find me and buy my product with a service?

  • Amazon customers can find your products and services by searching Amazon.com for your products, and adding your service to their cart. Many services are displayed along with products on Amazon so customers can choose to also buy the service when buying related products. For instance, a customer buying a TV on Amazon.com will also see that they can add In-home setup, or TV-Wallmounting to their purchase.

3. Can I specify specific areas where I offer my services?

  • Yes. You can select areas down to the zip code level to precisely define your coverage areas.

4. What will it cost me?

  • Amazon collects a percentage of the product sold (dependent upon category), as well as a percentage of the service performed.

5. When I sign up, am I locked in for a certain period of time?

  • There is no set time commitment to sell your services. You can walk away at any time.

6. How do I get paid?

  • Amazon deposits payments into your bank account at regular intervals (14-day cycle) and notifies you that your payment has been sent. You must have valid bank account information in your seller account before you can be paid. Please note, in order to be paid for your orders/services you MUST get a customer signature in the APP, and mark the job as complete.

7. How do I qualify to sell Services on Amazon?

  • Sellers must apply to sell services on Amazon and must meet the requirements listed below before they can apply. For additional information and program requirements, please see the Selling Services Terms. Amazon limits the addition of new sellers in the Selling Services program to ensure customers are able to buy with confidence from all sellers on Amazon. Once you have reviewed the category requirements, you can Apply.

  • Application: Providers must pass our initial application process including business verification.
  • Background Checks: Providers must pass a business background check. For in-home services, individual technicians participating in the program must also pass background checks.
  • Licenses and Authorizations: Providers must have appropriate business licenses and authorizations to perform the services they offer on Amazon. For more information about license requirements, see Selling Services Terms.
  • Insurance: Providers are required to carry certain insurance coverage limits. For more information about insurance requirements, see Selling Services Terms.

If you believe you meet the requirements listed above, please Apply.