Dear Seller,
Amazon.co.jp are constantly looking for ways to help you better serve your customers and grow your business selling on Amazon. Did you know that delivery times and shipment tracking impact your sales? Here we introduce you the key success points and good news of ePacket launch by China Post for Merchant fulfillment. Click here for price detail.
Fast Delivery
Japanese customers are more likely to buy items with a faster delivery time. Additionally, items with a faster delivery date are more likely to win the Buy Box on Amazon as well. The fastest way to shorten delivery time is to shorten “Handling Time”. We noticed that some sellers set Handling Time longer than the default (1-2 days) but many of them are shipping faster than the setting actually. If you change your handling time from 4 days to 2 day, for example, customers will see it on your listing page and expect to get their orders 2 days shorter, which could be a big driver to increase conversion rate. Click here to learn how.
Shipment Tracking
One of the most asked questions post ordering from customers to sellers is “where is my stuff?” Obviously, customers want to know when they will get their orders. Instead of handling each contact by yourself on phone or email, we recommend you to provide customers with “Shipment Tracking” given by carriers so that they see the arrival estimate date on their Amazon accounts. This could be a huge lever to decrease customer contacts, so you can focus more on other important businesses.
Good News
China Post published an announcement on launching ePacket shipping from China to Japan. ePacket always comes with free shipment tracking, and you can find their competitive price and promised transit time here.
For any questions, please contact Seller Support. Seller Support offers email, phone, and chat support in Chinese, English and Japanese.
Thank you for selling on Amazon.co.jp
The Selling on Amazon team
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